Shipping policy
At Arclife, we are committed to delivering fresh, premium New Zealand seafood to customers worldwide with reliable, transparent, and secure shipping services. Below is our detailed shipping policy for all orders placed on our official store.
1. Order Processing & Dispatch
All orders are processed and dispatched within1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange packaging and shipment promptly with no unnecessary delays, ensuring your order leaves our warehouse in optimal condition.
2. International Shipping & Delivery Time
We provide worldwide international shipping for all seafood products. Our standard international delivery normally takes 7–14 business days, depending on your destination country, local logistics efficiency, and customs clearance schedule.
For customers who need faster delivery, we offer an expedited shipping option at checkout for urgent orders.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. There are no hidden fees or extra charges for any international orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to local customs duties, import taxes, or processing fees, which are determined solely by your local customs authority. These additional charges are the recipient’s responsibility.
We highly recommend all customers check their local import regulations and relevant fees before placing an order to avoid unexpected extra costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt specialized cold-chain and shockproof packaging materials for all orders. Our customized packaging effectively protects products from extrusion, damage, and temperature changes during long-distance transit, locking in the freshness of New Zealand seafood.
For high-value orders, we provide optional shipping insurance at checkout. You can select this service for extra protection and a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and items upon delivery. If you receive damaged, leaked, or severely deformed packaging and products, please take clear photos, refuse to sign for the package, and contact our support team immediately.
If you find any product quality problems or defects after signing for the order, please submit a support request with valid evidence within 48 hours after delivery. Our team will verify the issue quickly and provide reasonable solutions including return, exchange, or compensation services.
7. Customer Shipping Support
If you have any questions about order processing, shipping methods, delivery status, customs clearance, or after-sales issues, our professional customer service team is always available to assist you. We will respond to your inquiries as soon as possible and solve your shipping-related problems efficiently.
Thank you for shopping with Arclife! We keep optimizing our logistics and packaging solutions to deliver fresher, safer, and more reliable New Zealand seafood to your doorstep.